Q: What does 'Estrella de Mar' mean?
A: 'Estrella de Mar' means 'starfish' in Spanish. We chose a name in the Spanish language in celebration of the country where all of our products are made, Guatemala. A starfish is something special and a little exotic, something you are always delighted to find! We are also inspired by the famous Starfish Parable, which reminds us that we can all make a difference in the world.
Q: How should I care for my Estrella de Mar item?
A: As with any handmade item, you should treat your new purchase with love and care. Our leather products only get better with age as the leather softens. Fabric should be spot-cleaned when necessary. Scarves may be hand-washed with a mild detergent and laid flat to dry. Pillow Covers and Blankets may be machine-washed and dried.
Q: What if I want to return my purchase?
A: Once you receive your new artisan-crafted purchase we doubt you will want to return it! We pack all orders with care to ensure they arrive at your doorstep unharmed. In the event that you would like to make a return, we accept unused items within 15 days of the date of purchase. We are unable to refund shipping charges. Please contact estrellademarbrand(at)gmail.com for further instructions before making your return.
Q: Do you ship internationally?
A: We review international order requests on a case by case basis. Please email estrellademarbrand(at)gmail.com and we will do our best to fulfill your request!
Q: Do you accept wholesale requests?
A: We do. If you would like to be considered then please contact firstname.lastname@example.org with information regarding your business (including website, brands you carry, location).
Q: Are you hiring?
A: For now this is a two-woman operation (plus all of the talented artisans who craft our products!). As we grow we will consider offering internships and hiring for certain positions.